Non-verbal communication is a very exciting concept to discover, think about, analyze, and act upon because there is so much to it. Non-verbal communication does not just refer to sign language, it refers to body language, facial expressions, and daily routines that other people can visually see and catch an interpretation about. There are many times in life where I have miscommunicated something. At one of my jobs we hold a staff meeting at the first of the month. At this meeting, our boss describes some issues, some new, and/or anything a normal staff meeting would hold. We can also share how we feel if something is not right. I decided to speak up on behalf on a matter with a student’s behavior and how to solve it. As I looked around the room I noticed a co-worker had a stern look on her face so I approached her after the meeting asking why she was being rude. She simply replied that she was not; she had the same problem and had the look on her face due to curious thinking on how to solve the issue. This is just an extremely small issue regarding non-verbal communication. One way to increase the understanding of non-verbal communication is to simply read this chapter, but because not everyone has access to this book, we should avoid negative connotations like I did and respond to non-verbal messages according.
I shared a similar situation with yours at work which got me thinking that a lot of people do also. I’m sure we all can share a similar experience with yours because typically our places of work create an atmosphere for mistaking nonverbal signs for something else. I think this is in part due to or relationships with those we work with. It is on a different level than that with a friend or family member who we are more comfortable and acquainted with. Personally I feel that with people I work with, I tend to be more sensitive with their non-verbal communication because I am more cautious with how I communicate in return.
ReplyDeleteI too experienced a situation like this. It is uncomfortable situation but it happens all to often because a lot of the time we are not paying attention to the nonverbal cues that other send to us. I feel like it is extra important to watch out for these cues when working or doing business with others because it could really lose a sale. Also, they don't know you on a personal level or have a relationship with so being offended can happen a lot easier than it would with maybe a friend or family member. Great job!
ReplyDelete